Epic Hospitality Team Training
fire-up, inspire, excite and motivate your team , to create epic guest experiences, supported by rock solid service standards.
What is Barefoot hospitality training?
Super Sharp Hosting is Unmistakably...
E
Empathetic
P
Pizazz
I
Intuitive
C
Chic
The Barefoot Trainer helps private islands, iconic enclaves, exclusive estates, and luxury boutique resorts turn their teams into caring human connectors, super sharp hosts who love creating memorable and magical moments.
The Barefoot Training Hospitality Vision
In the independent luxury hospitality niche, discerning guests are bored with slick, seamless and soulless service.
Extraordinary guest experiences have become, well, ordinary. Your guest experiences are an underwhelming miss unless your team nails creating memorable micro-moments and magical mega-moments. Your guests expect their stay to be nothing less than epic.
Want to make sure your guest stays are hits instead of misses?
Something is ‘off’ in your operation. Any of this sound familiar?
Not so wonderful welcomes! Is your team slaying the welcome game?
Shaky standards and inconsistent sequences of service.
Promising the world and delivering less than expected.
Are your team farewell fanatics? It's a buzzkill when guests get mediocre good byes.
Low team morale – mojo running on empty.
Time to reflect,
ask yourself these questions.
- How motivated is your team?
- Does your team feel comfortable to host your guests?
- Do team members always understand and action your guests’ particular needs and unique expectations in the right way?
- Is your team competent and skilled in delivering the required service standards?
- How often do guests return because your people are so epic at what they do?
- Does your team take pride in creating magical experiences and epic guest stays consistently?
What’s the secret, the gem stones - the diamonds in the rough?
People!
“The team around you are the key to unlocking an epic guest experience.”
Lisa-Anne Redfern, The Barefoot Trainer
Your team have different superpowers, likes and tastes to bring to the table. Guess what? so do your guests, they also have different requests likes and tastes! Your team are the emotion connectors and room readers bringing the guests dreams alive for your business to thrive.
Shhh! I will let you in on our barefoot secret. You already know WHAT your guests expect. Barefoot Training and Coaching helps you with HOW to achieve that with creative and customized ways that fit your property’s signature style and brand!
We don't just improve your team's hospitality hosting skills - we elevate them.
So, if you're ready to go barefoot and make some powerful improvements, let's start the journey together!