Epic Hospitality Team Training

fire-up,  inspire, excite and motivate your team , to create epic guest experiences, supported by rock solid service standards.

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What is Barefoot hospitality training?

Super Sharp Hosting is Unmistakably...

E

Empathetic

P

Pizazz

I

Intuitive

C

Chic

The Barefoot Trainer helps private islands, iconic enclaves, exclusive estates, and luxury boutique resorts turn their teams into caring human connectors, super sharp hosts who love creating memorable and magical moments.

The Barefoot Training Hospitality Vision

In the independent luxury hospitality niche, discerning guests are bored with slick, seamless and soulless service.

Extraordinary guest experiences have become, well, ordinary. Your guest experiences are an underwhelming miss unless your team nails creating memorable micro-moments and magical mega-moments. Your guests expect their stay to be nothing less than epic.

Want to make sure your guest stays are hits instead of misses?

Something is ‘off’ in your operation. Any of this sound familiar?

Not so wonderful welcomes! Is your team slaying the welcome game?

Shaky standards and inconsistent sequences of service.

Promising the world and delivering less than expected.

Are your team farewell fanatics? It's a buzzkill when guests get mediocre good byes.

Low team morale – mojo running on empty.

Time to reflect,
ask yourself these questions.

  1. How motivated is your team?
  2. Does your team feel comfortable to host your guests?
  3. Do team members always understand and action your guests’ particular needs and unique expectations in the right way?
  4. Is your team competent and skilled in delivering the required service standards?
  5. How often do guests return because your people are so epic at what they do?
  6. Does your team take pride in creating magical experiences and epic guest stays consistently?
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What’s the secret, the gem stones - the diamonds in the rough?

People!

“The team around you are the key to unlocking an epic guest experience.”
Lisa-Anne Redfern, The Barefoot Trainer

Your team have different superpowers, likes and tastes to bring to the table. Guess what? so do your guests, they also have different requests likes and tastes! Your team are the emotion connectors and room readers bringing the guests dreams alive for your business to thrive.

Shhh! I will let you in on our barefoot secret. You already know WHAT your guests expect. Barefoot Training and Coaching helps you with HOW to achieve that with creative and customized ways that fit your property’s signature style and brand! 

We don't just improve your team's hospitality hosting skills - we elevate them.

So, if you're ready to go barefoot and make some powerful improvements, let's start the journey together!

Lisa was a wonderful, fun part of our team on Necker for 16 years, starting as a Spa Therapist, to Guest Services Manager and working her way to Training Manager across Necker and Moskito Islands. Wishing her all the very best with Barefoot Trainer
Sir Richard Branson
Lisa did a three-day session with our team at Island Time. It was a great experience for the entire staff. It was well organized, interactive and fun. We highly recommend her for customer service training.
Julien Johnson
Your impact is still being felt and we all truly appreciated your training – your approach to training – your great attitude and spirit.
Edward Linsley
Interactive, encouraging, and knowledgeable. Lisa was adaptable to specific issues and concerns that came up. She was able to take your values and beliefs as a business and convert them into different ways of training to make the staff think from different angles. I highly recommend bringing her onboard to have a pair of fresh eyes see what your staff know and do.
Debbie Ridgway
The barefoot trainer brings out fun and laughter and reasons! Lisa reminds your team why they do what they do and how to stay at the top of their game. The Spa and Sparkle team left their session exhilarated, full of new ideas and passion for their job.
Leesa Jones
Our staff loved the workshop provided by the Barefoot Trainer Lisa Redfern. She ignited further passion, understanding and reflection of a very important part of our daily work. The staff left ready for more.
Laura Fox

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