The Barefoot Training & Coaching Story

Lisa–Anne Redfern, The Barefoot Trainer, born in Hornsea in East Yorkshire in the United Kingdom. Raised by an incredible family who are big thinkers, solution orientated, love traveling and have a passion for hosting gatherings and events.

Hospitality Trainer

Guest Experience Coach

Room Vibe Reader

Magical Memories-maker

Undisciplined Unlearner-Learner

Kite Surfer

Moonwalker

Roadrunner

Ocean Swimmer

Beach-lover

Yorkshire lass

Underdog Champion

Laughs out loud

Dyslexic Thinker

Lisa Annes' Full Story

Dyslexic thinker: Lisa grew up struggling to learn in the “conventional way” it was boring and tiring. Dreams were far more exciting, she is creative, an empath who is tenacious and resilient. These have proved to be her superpowers in training and learning development, these abilities help to understand how others think, feel & learn.

Spa Therapist: Lisa started her career as a beauty therapist in the UKs leading Health Spa Resorts, Champneys. Specializing in designing spa packages and hosting spa get aways for high flying clients.

Cabin Crew: In 2004 Lisa took to the skies with Virgin Atlantic as an Inflight Beauty Therapist, this also included hosting in the Upper-Class Cabins.

Island Life: 2006 Lisa landed in the British Virgin Islands working on Necker Island, Richard Branson’s Private Island. As Spa and Guest Services Manager the passion was ignited for hosting unique guest experiences, an integral part of this role was delivering on the floor training, coaching to create the unique Necker experience. By empowering the teams personal and professional development, she realized, when this kind of investment was committed to, magic happened. An engaged team in line with the company values and vison which creates epic guest experiences.

Training Manager: In 2017 the BVI was hit by Hurricane Irma, the largest storm recorded in the Atlantic. Necker and Moskito Islands were devastated. Six Months later Lisa stepped into a Training Manager role for Necker Island and Moskito Island specializing in reopening training, team development, onboarding and on the floor, hospitality coaching and training.

Hospitality is a feeling: Lisa has over 20 Years of high-end luxury hospitality and private island bare foot luxury experience.

From humble beginnings as a spa therapist, she reads and feels body language which allows her to connect with people. Lisa has hosted luxury experiences, managed teams and worked with different cultures. These skills combined is the perfect blend to creating epic hospitality training.

The Barefoot Trainer: As a spa therapist, Lisa would take off her flip flops to ground herself with her bare feet forming a connection with her clients delivering a spa experience of a lifetime. Years later this naturally transferred over to training sessions.

When our feet move, our brains move and the only way we grow and learn consciously and consistently is by keeping moving forwards one step at a time. This is when, how and why the Barefoot Hospitality Training and Coaching concept was born.

Divergent-Thinking Ninja Hosts

Sounds fun doesn’t it! We are a tribe of people enthused and curious with your teams and guests’ best interests at heart. Barefooters are brave, vulnerable, and bold enough to engage and communicate with everyone.

Are you’re your team authentically aware of how your guests and colleagues feel? Are they accountable for their own actions. Do they observe, identify and preempt gaps in service.

Barefoot Footsteps

Values that guide us.

Honesty & Trust

Words Align with Actions

Freedom

Take ownership, be you

Empathy

Kindness in action to self & others

Inspire

Empower & Trend Set

Resilience

Grit and Determination

Diversity & Inclusion

Safety & Belonging

Barefoot Imprints

Actions, how to rock up and show up.

Fun & Fearless

Learners & Listeners

Curious & Caring

Speaks up truths & beliefs

Divergent thinkers and feelers

Accepting & Understanding

Barefoot... in the Community

Enhancing BVI Hospitality through Training and Coaching

Cultivating Hospitality Talent in the BVI

Educate, train and coach epic hospitality hosting in the BVI.
Provide opportunities for companies to develop their teams to become hosting experts.
Motivate people in the BVI to thrive and explore opportunities in hospitality.
Play a part in establishing the BVI as a world-class hospitality haven, recognized for its exceptional service.
Promote the territory as a top-tier destination for hospitality on a global scale.

Fueling Your Progress

Our Commitment to Staying Current and Helping You Thrive

This is at the heart of all our Barefoot Training and Coaching.

The last decade has brought a dramatic transformation in the world we live in. we must stay on top of the latest innovations that shape our industry. By embracing them, we can continue to deliver epic hospitality that sets us apart from the rest!

Diversity & Inclusion

Let me tell you why it's crucial for luxury hospitality properties to get up to speed on diversity and inclusion! Guests come from all walks of life, so it's essential to create an environment that's welcoming, safe, and is inclusive to everyone. We help luxury hospitality properties ensure that their team are kitted out with awareness and appropriate language throughout the barefoot journey. After all, a team that celebrates differences is a team that creates some serious magic.

Technology

Technology has been on a wild ride in the last decade! From iPhones to iPads, online booking systems, apps to AI, it's a whole new ball game. It's changed the game, and it doesn't mean we forget the human touch. It's all about keeping our teams connected to the human skills that are crucial for creating unforgettable experiences. Keeping up with the tech and never forget human connection is when the real magic happens. Trust us, that's what keeps guests coming back for more.

COVID-19

Threw us for a loop in the hospitality industry, didn't it? Now that the world is getting back to normal, we're all struggling to find our feet again (enter barefoot training!). It's about finding that sweet spot where we can create a great connection with guests. At the heart of hospitality lies the human connection, guests come to us seeking that special something that only we can provide. It's not just about a bed to sleep in, it’s an experience that leaves a lasting impression.

Generations

The truth is that different generations communicate and act in vastly different ways. Baby boomers are all about face-to-face interaction, while millennials are all about technology, and gen Xers are somewhere in the middle. It can be a real challenge to create that epic guest experience when everyone's coming from such different perspectives! We're all about listening and learning and creating an environment where different perspectives are welcomed and celebrated. For example, a millennial guest might prefer to use a mobile check-in app, while a boomer team member might prefer to handle things face-to-face. By listening to each other, we can find a solution that works for everyone. So, let's get boomers chatting, millennials texting, and gen Xers doing a bit of both! By embracing all perspectives, we can create something truly magical where all generations will come back for more.

Environment & Sustainability

These are no longer just buzzwords, they are a way of life! Guests are really taking notice, they are visiting properties specifically because of their commitment to the environment and sustainability. For example, a guest might choose a property that has solar panels or composting facilities, they want to know their luxury hospitality experience isn't coming at the expense of the planet. We help your team to be aware of the property's values and vision. Whether it's using biodegradable cleaning products or sourcing local, every little bit counts. Let's get barefoot, eco conscious and make sustainability a part of your teams every day, those guests will notice!